Terms and Conditions for The Elysian Styling Company
Securing your booking with us by payment of your deposit constitutes affirmation that you have read, understood and agreed to the following terms and conditions.
Please read this agreement carefully. Upon entering into this agreement, you the client agree to be bound by the terms within.
These are the only terms and conditions upon which we will contract with you. No alteration or substitution to these Terms and Conditions shall be valid unless agreed in writing.
1. GENERAL
1.1 Agreement of contract:
The contracted client is the lead name on the invoice. For weddings, this has to be the bride and/or groom, however a third party can make payment on your behalf.
1.2 Photographs:
Please be aware that we will liaise with your photographer to acquire any photographs, which feature our work. We will also have images/video footage taken of our work and these images may be used for our portfolio, website and any marketing materials/collateral. Photos and video footage taken by us of your décor and/or flowers remain our property. Our photos are not to be reproduced, copied or edited in any way by you or any third party without our prior permission in writing to do so. We take no responsibility for your photos being used in any way, which is not permitted.
1.3 Service provision:
All services arranged directly by the client will be the responsibility of the client. The Elysian Styling Company will only be responsible for services undertaken by The Elysian Styling Company.
1.4 Consultations & Venue visits:
We offer one introductory call free of charge. Once you have accepted our proposal after our call, 1 more meeting and up to two additional venue visits will be included in our fee – depending on the package you choose. Additional requested meetings and venue visits would incur a charge of £50 per appointment. If for any reason, you fail to attend the first consultation call without due notice, (less than 24 hours prior to the appointment time) a charge of £50.00 will be incurred for the rescheduled consultation. TERMS &Conditions
1.5 Additional charges:
A £150 additional fee applies to the total value of all bookings on Bank Holiday Mondays, other public Holidays, popular days such as New Years Eve, as well as late bookings (bookings made in under a month prior to the event).
1.6 Ceremony Decor:
We are happy to provide the ceremony décor and transfer items from here to the reception to save on cost. This however can only be done in the instance that the ceremony and reception are being held at the same venue. If your ceremony will take place at a separate location from your reception, we cannot provide décor for both, on the same day.
1.7 Venue fees:
If your venue charges vendors and suppliers a fee, please note that we will pass on these charges to you as the client directly.
2. FLOWERS
2.1 Availability & Variations:
We endeavour to meet requests for fresh flowers however we are subject to the natural seasons in which particular types may be available. This may have an impact on price and/or availability. Our design team will recommend alternatives in keeping with your colour scheme in such circumstances. When working with nature, there are no guarantees. We will do our absolute best to supply exactly what you order, however due to variances in the weather & seasonal availability of some flowers, we cannot guarantee availability, exact colours or shades. Should we need to substitute any flowers for you, we will select what we feel is the next best option.
2.2 Flower conditions:
Fresh flowers are prone to wilt prematurely in hot weather; every effort will be made to maintain the quality of the flowers but this cannot be guaranteed for the duration of your event.
3. SET UP
3.1 Required setting up time:
The number of hours set up requires depends entirely on the nature of the décor and the number of guests. The exact time required will be confirmed during the final consultation. If the time constraints given for setting up are extremely limited, depending on your décor requirements, additional staff may need to be brought in to ensure a timely turnaround. This will incur an additional charge.
3.2 Set up conditions:
Where an installation and set up service has been requested, it is the clients responsibility to ensure that the venue is ready at the times stated. Failure to comply can result in further charges or abandonment.
3.3 Point of contact:
It is expected that the client will provide details (name and telephone number) for a point of contact for the duration of the set up/clear up. This is in the event of difficulties with access at the venue or set up on the day. You will need to ensure the nominated individual is available and so ideally should not be a part of the bridal party.
3.4 Linen:
All arrangements for linen must be made separately unless this is otherwise agreed as part of your Event Styling Service. On the day of setup, we will require that all linen is ready on the tables we have agreed to dress if we are not supplying the linen.
3.5 Cutlery, crockery & glassware:
The Elysian Styling Company do not take responsibility for the setup of crockery, glassware or cutlery. Unless the hire of these items have been arranged by us as part of your wedding design. Please arrange for this to be dealt with by your catering company or another provider.
3.6 Favours & stationery:
We will not take responsibility for the setup of favours and stationery that we have not provided unless otherwise agreed.
3.7 Guest interference during set up:
Guests are to be instructed not to enter any rooms being decorated before the agreed time. It is the client’s responsibility to ensure there is a representative at the venue to communicate this to guests and usher them to an appropriate location. In the event of our staff having to manage your guests, it is at the client’s risk that either there is a delay in the venue being ready or a deduction being applied to the holding deposit for the additional tasks.
3.8 Stacking and un-stacking of chairs & tables:
It will be necessary for the venue providers to un-stack or put out chairs or tables. If there is an issue on the day and we do need to do this, there is an additional charge for this and the charge will be removed from the security deposit. There may be a delay in time as a result of this. Please note that this does not apply to chairs that we provide. We will take full responsibility for the stacking and un-stacking of the chairs we provide.
3.9 Outdoor conditions:
We cannot accept responsibility for any of our items that are used outside should they be damaged, soiled or affected by weather conditions after we have left them e.g. aisle runners becoming extremely wet or soiled. Draping are intended as temporary constructions, therefore severe weather conditions, wind and rain, may affect the completed look if used outdoors.
3.10 Punctuality and timing:
We allow 30 minutes on either side of any given time, to allow for good/bad traffic and any delays we may come across. If we are going to be earlier or later than 30 minutes either side of your scheduled delivery time, we will be in contact with you or your wedding coordinator as soon as possible to give you an estimated time of arrival.
3.11 Replacement of hired items:
We will endeavour to supply the specific items requested; however we reserve the right to substitute an appropriate alternative where necessary.
3.12 Delivery and collection:
i. We will make every effort when delivering the décor items and/or furniture to park our vehicle/s without contravening parking restrictions. If where we are required to deliver falls outside this category (i.e. red routes, double yellow lines, resident’s parking, etc) and a penalty charge is incurred, this will be payable by the client.
ii. Delivery and collection charges ONLY cover step free access. Venues with no step free access might incur additional costs. iii Delivery and collection charges are exclusive of congestion or toll charges. These are added to the cost of delivery if it falls within the applicable times.
4. CLEAR UP
4.1 We require a minimum of 1 hour to clear up and pack away after an event. If this cannot be accommodated by your venue, please inform us as soon as possible.
4.2 All charger plates hired must be returned to us reasonably clean. Please note that charger plates cannot be used as dinner plates. If there is excessive food on the charger plates, we would expect that the catering company would take responsibility for cleaning these plates. Excessive food remnants left on the plates would incur a charge that would be deducted from the refundable security deposit.
4.3 Stock damage:
i. At the time of booking a damages deposit of £100 is payable. This will be refunded on the return of our items in the condition in which they were hired.
ii Severe damage of hired goods will be charged at full replacement value.
iii Substitute items will not be accepted and all damaged items will still remain the property of The Elysian Styling Company.
4.4 If your venue require that all rubbish is taken off site after the wedding, please note that we will expect for any rubbish we acquire during set up to be removed by your catering company. We will not take our rubbish off site with us.
5. PAYMENT
5.1 Deposit payment to secure booking:
Your booking is guaranteed as soon as we receive your 50% deposit payment. After booking with The Elysian Styling Company. This booking deposit is non refundable. The remaining 50% will be due 4 weeks prior to your wedding date.
5.2 Agreeing to Terms and Conditions
Payment of your deposit is deemed as you having read, understood and accepted the terms and conditions of our services. Please do not hesitate to contact us if you would like clarification on any of the items.
5.3 Invoices & receipts:
Invoices and confirmation of receipt for payments will always be sent via email.
5.4 Balance payment:
The full balance is due 1 month prior to your event date and an invoice will be sent in advance of this date, (if for any reason you do not receive an invoice please contact our Client Care Coordinator). If payment is not received by this time, we will assume our services are no longer required and we reserve the right to offer your date to another client.
5.5 Amendments:
Significant changes may change the quote/invoice you originally obtained. Absolutely no deletions are permitted within 1 month of your event date. Please bear in mind that once the invoice or any instalments have been paid we are unable to offer any refunds for unwanted services. Items can be added on as long as they are in stock.
5.6 Cancellations:
Bookings are transferable to another date within the same year as the original booking (subject to our availability). In the event of a cancellation, all payments made remain ours. Cancellations within 1 month of the wedding date remain payable in full. Bookings following a cancellation can be rescheduled to another date within the same year as the original booking, subject to our availability. A minimum of 1 months’ notice is required.
For any bookings postponed, kindly note that prices will be subject to change and a new quote will need to be reissued. The Elysian Styling Company reserve the right to cancel the booking in the following conditions:
• If the venue is closed on the day of the event due to circumstances beyond our control.
• If it might unduly prejudice the reputation of The Elysian Styling Company if the client does not comply with any of the conditions to be complied with which are set out herein.
• In the event of exceptional circumstances such as but not limited to medical emergency, family emergency, inclement weather, road closures, natural disaster, closure of venue, or similar catastrophe
5.7 Refunds:
Once the invoice and any instalments have been paid, refunds will not be issued. Cancellation by THE CLIENT will result in the forfeit of the deposit and any money paid prior to the event. No refunds or credits will be issued for any items that are unused. Cancellation by THE ELYSIAN STYLING COMPANY will result in an offer of a refund of the deposit together with any funds already paid or, instead, a full credit for a day-after session, to be used within 1 year of the date of the event. All reasonable attempts will be made to arrange replacement cover at no cost to THE CLIENT in the event that the allocated staff cannot attend due to reasons including, but not necessarily limited to, those listed above.
5.8 Force Majeure:
Force Majeure: Notwithstanding any other term or condition hereof, if any party hereto is prevented from performing its obligations under this Agreement as a result of any cause beyond its reasonable control including, but not limited to, fires, explosions, floods, strikes, work stoppages, slow-downs or other industrial disputes, accidents, epidemic, pandemic, riots or civil disturbances, acts of civil military authorities or delays by suppliers or material shortages (individually and collectively “Event of Force Majeure”), neither party shall be liable for such breach or default. Only if an Event of Force Majeure has occurred (and in no other circumstances), THE CLIENT may reschedule and/or defer the date of the event/wedding to a date no later than 1 year after the original event date (subject to prior availability of THE ELYSIAN STYLING COMPANY), and any deposit or fees paid hereunder to the date of commencement of the Event of Force Majeure shall be applicable against the total fees due to THE ELYSIAN STYLING COMPANY in connection with such rescheduled event/wedding. In the event that THE ELYSIAN STYLING COMPANY is unavailable with respect to a rescheduled event/wedding within one year of the original date or the rescheduled event/wedding takes place after one year of the original date, the deposit and any and all fees paid to THE ELYSIAN STYLING COMPANY up to and including the date of the commencement of the Event of Force Majeure shall be deemed waived by THE CLIENT and non-refundable.
5.9 Accepted payment methods:
Payments can only be accepted via bank transfer
5.10 Privacy:
Your booking, event date, contact details (address, phone, email), & credit/debit card details will be treated with complete privacy. We will not speak with any media representative or release any information unless you give us consent to do so.
6. PAYMENT SCHEDULE AND FEES
THE CLIENT expressly acknowledges and agrees that the Deposit is non-refundable and that we shall have no obligation to reserve, hold or set aside the date of the Wedding to render services to THE CLIENT unless and until such time as the Deposit is paid to, and received by us. Unless directly caused as a result of an Event of Force Majeure, any change of date of the Wedding shall require a newly signed Agreement or amendment in writing to this Agreement executed by both parties, together with the payment to The Elysian Styling Company of an additional, non-refundable Deposit. THE CLIENT agrees that the initial Agreement and Deposit become void and that THE CLIENT is subject to the then-current pricing options. THE CLIENT agrees that if he/she cancels the our services before they are completed, the Deposit and all additional payments which may have been made to The Elysian Styling Company to the date of termination are non-refundable and may not be used as a credit towards any other Sessions, products or services offered by The Elysian Styling Company.
7. COMPLAINTS
The Client should first raise any complaints with The Elysian Styling Company in writing within 21 days from the date of the event.
8. INSURANCE
The Elysian Styling Company has full public liability insurance. *We reserve the right to change these Policies, Terms & Conditions at any time without notice. These Policies, Terms and Conditions will always be current, and override any prior Policies, Terms & Conditions provided in any other form. No alteration or substitution to these Terms and Conditions shall be valid unless agreed in writing.
*We reserve the right to change these Policies, Terms & Conditions at any time without notice. These Policies, Terms and Conditions will always be current, and override any prior Policies, Terms & Conditions provided in any other form. No alteration or substitution to these Terms and Conditions shall be valid unless agreed in writing.
